30 days money back guarantee

Free shipping within GCC

2 year guarantee on all products

Warranty Policy

Warranty Policy

Thank you for shopping at AvelaLights Dubai (part of Arture Commerce LLP). We are dedicated to providing premium lighting products and exceptional customer support. This Warranty Policy complies with applicable consumer protection laws in the United Arab Emirates (UAE).

1. Warranty Coverage

All products purchased from avelalights-dubai.com are covered by a warranty period of 2 years from the date of delivery. This warranty covers manufacturing defects and issues related to material or workmanship under normal residential use.

If your product is defective or does not function as intended under normal use, you may be eligible for a repair, replacement, or refund, depending on the situation.

2. Warranty Conditions

To qualify for a warranty claim, please ensure the following:

  • The issue is reported promptly upon discovery.
  • Valid proof of purchase (e.g., order confirmation or invoice) is provided.
  • The defect is not caused by misuse, mishandling, improper installation, modification, or accidental damage.

3. How to Submit a Warranty Claim

To begin the warranty claim process, please contact our customer care team:

Include a clear description of the issue and attach relevant photos or videos if possible. We aim to respond within 3 business days, Sunday to Thursday (GMT+4).

4. Available Remedies

If your product is confirmed to be defective, you are entitled to one of the following remedies, free of charge:

  • Repair – We will attempt to repair the product if feasible.
  • Replacement – If repair is not possible or practical, a replacement will be provided.
  • Refund – If repair or replacement cannot be completed in a reasonable time, a partial or full refund may be issued.

5. Return Shipping

If your warranty claim is approved, Avela Lights Dubai will cover the cost of return shipping for repairs or replacements. If the claim is rejected (e.g., due to user damage), you may be responsible for shipping fees.

6. Limitations

This warranty does not cover damage resulting from misuse, unauthorized modifications, negligence, acts of nature, or normal wear and tear. It also excludes any indirect or consequential damages, unless required under UAE law.

7. Contact Us

If you have any questions about this Warranty Policy or need help with a claim, please reach out to us:

Email: info@avelalights-dubai.com
Contact Page: https://avelalights-dubai.com/pages/contact