30 days money back guarantee

Free shipping within GCC

2 year guarantee on all products

Payment Policy

Payment Policy

At AvelaLights Dubai (part of Arture Commerce LLP), we strive to make your shopping experience as smooth and secure as possible. Below are the details regarding the payment methods we accept and other relevant payment-related information.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • PayPal

Secure Transactions

Your security is our top priority. All transactions are processed securely using industry-standard encryption to protect your personal and payment information. We do not store your credit card details on our servers.

For further details on how we handle your personal data, please refer to our Privacy Policy.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will include the details of your purchase and confirmation that the payment has been received.

Failed or Declined Payments

If your payment is declined, please double-check your billing address and card details. If the problem persists, we recommend contacting your card issuer or bank. Alternatively, you may try a different payment method.

Currency

All transactions on our website are processed in DHS (United Arab Emirates Dirham). If you are using an international payment method, your bank may apply currency conversion fees or international transaction charges.

Payment Disputes

If you notice a payment issue or unauthorized charge, please contact us immediately at info@avelalights-dubai.com. We will work with you to resolve the dispute promptly and fairly.

Contact Information

If you have any questions or concerns regarding our payment process, feel free to reach out to us using the details below:

Company Name: Arture Commerce LLP
Chamber of Commerce Number: OC456099
Registered Address: 32 Kinburn Street, London, SE16 6DE, United Kingdom
Email Address: info@avelalights-dubai.com

Customer Service Opening Hours:

We are available to assist you during the following times (Gulf Standard Time, GMT+4):
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: Closed

For more information, please visit our FAQ Page or Contact Page.

Track your order anytime at our Order Tracking Page.